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Privacy Policy

HomePrivacy Policy

Privacy Policy

Confidentiality and security are core values of HOTEL DUQUESA SUITES and that is why we are committed to ensuring user privacy at all times and not collecting unnecessary information. Below, we provide full information about our privacy policy in relation to the personal data we collect, and explain:

  • Who will be processing your data
  • The purpose for which we collect the requested data
  • What is the legal basis for data processing
  • How long we store data
  • To whom your data is assigned
  • What are your rights

1. Data controller

Duquesa Suites, S.L. (B63313944)

Plaza Antonio López, 5

08002 Barcelona


2. Purpose, legitimisation and storage of the processing of data sent via:

Contact form

Purpose: To provide the means to contact us and respond to your requests for information and to send you information about our products, offers, discounts or events, including by digital means, if you tick the opt-in box.

Legal basis: The user's consent when requesting information through our contact form and ticking the acceptance box for sending information.

Retention: Once your request has been resolved through our form or responded to by email, if no further processing is generated and you have agreed to receive marketing communications until you request to unsubscribe.

Online room booking form

Purpose: To manage and process your booking request and, if applicable, the deposit and/or payment of your booking. If accepted, to send you commercial communications about our products and services, including by electronic means.

Legal basis: The user's consent when requesting a reservation using our booking form and ticking the acceptance box for the receipt of information.

Storage: During the reservation period and, if applicable, after the stay has been formalised, for the period provided for by law. In the case of accepting commercial information, until you unsubscribe.


Objective: To respond to your requests for information, deal with your requests and answer any queries or questions. If you send a CV by e-mail, you will be included in our recruitment process.

Legal basis: Your consent when you request information via our e-mail address or when you send us your personal information and CV to take part in a recruitment processes.

Retention: Once your e-mail request has been answered, if no further processing has been generated. In case of sending a CV, the information will be kept for the duration of the current recruitment process and for 1 year for future recruitment processes.

3. Obligation to provide your personal data and the consequences of not doing so

The provision of personal data requires users be at least 14 years old or, if applicable, to have sufficient legal capacity to enter into a contract.

The personal data requested are necessary to manage your requests and/or provide the services that can be contracted and, therefore, not doing so implies we cannot attend to you correctly or provide you with the service requested.

4. Data recipients

Your data is confidential, will only be used internally for the purposes described and will not be passed on to third parties unless required by law.

No international transfers of your personal data to third countries outside the European Union are foreseen.

We will not be responsible for the privacy policy with respect to personal data that you may provide to third parties through links on our website.

5. Rights in relation to your personal data

Any user may withdraw his or her consent at any time after giving it for the processing of his or her data. Under no circumstances does the withdrawal of consent affect the execution of the subscription contract or previously established relationships.

You may also exercise the following rights:

  • Request access to your personal data or rectify them if they are inaccurate.
  • Request their deletion when, among other reasons, they are no longer necessary for the purpose for which they were collected.
  • Request limitation of processing in certain circumstances.
  • Request to object to the processing of your data due to your circumstances.
  • Request data portability when required by law.
  • Other rights under applicable law.

Where and how to exercise your rights:

By writing to the party concerned at his or her postal or e-mail address (provided in section A), indicating the reference "Personal data", specifying the right to be exercised and for which personal data.

In case of any dispute with the company regarding the processing of your data, you can lodge a complaint with the Data Protection Authority (www.aepd.es).

6. Security of your personal data

To ensure the security of your personal data, we inform you that we have taken all necessary technical and organisational measures to guarantee the security of your personal data against alteration, loss and unauthorised processing and access.

7. Updating your personal data

It is important that you inform us when there have been any changes so that we can update your personal data. Otherwise we cannot be held responsible for their accuracy.

We will not be responsible for the privacy policy with respect to personal data that you may provide to third parties through links on our website.

This privacy policy may be modified to adapt it to any changes made to our website together with any legal or jurisprudential modifications having to do with personal data that may appear and, therefore, you are requested to read this policy each time you provide your data through this website.

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